Privacy & Cookies
Last updated: 12 November 2026
1. Controller and contact
The contact for this website is Palazio, 21 Highnam Business Centre, Highnam, GL2 8DN Gloucester, United Kingdom. Email: [email protected]. Telephone: 0330 188 2022. The operator’s legal identity and any additional mandatory particulars must be confirmed before publication.
2. Hosting and technical delivery
Accessing the website requires technical connection data, including the IP address and requested resources, to be transmitted to the hosting infrastructure. This enables delivery, security and troubleshooting. The basis is our legitimate interest in secure operation (Article 6(1)(f) GDPR where applicable). The hosting provider, retention periods and international transfer safeguards must be checked contractually before publication.
3. Analytics in this HTML version
This standalone HTML version includes no Lovable analytics, Google Analytics, advertising pixels or optional tracking services. The website code does not measure visits or clicks. The analytics choice is stored solely as a preference. If an analytics service is added, its provider, consent controls and this notice must be updated.
4. Cookie policy and preferences
Palazio currently uses no optional analytics or marketing cookies and loads no advertising pixels. Your purpose-specific analytics choice is saved in browser local storage: acceptance for up to twelve months and rejection for about six months. This allows us to respect your decision. Necessary preferences remain active. Change your choice at any time through “Cookie settings” in the footer. The banner passes the analytics choice to Google Consent Mode; this website does not load Google Analytics or Google Ads.
5. Contacting us
If you email us, we process your email address and message to respond. Depending on the enquiry, the basis is pre-contractual steps or legitimate interests (Article 6(1)(b) or (f) GDPR). Data is kept only as long as needed to handle the enquiry or meet legal obligations. The operator must confirm email providers and retention periods.
6. External retailers, fonts and links
Book covers and culinary images are delivered through our website or its image delivery service, not Amazon embeds. Fonts are fetched from Google Fonts; Google receives technical connection data including your IP address. Google’s privacy policy governs its processing. Clicking an Amazon link opens the retailer’s website, where its own privacy and cookie rules apply. Palazio receives no payment information and provides no accounts, carts or checkout.
7. Your rights and complaints
Where the GDPR or UK GDPR applies, you may request access, correction, deletion, restriction and, where applicable, portability; object to processing; and withdraw consent at any time for future processing. Contact [email protected]. You may also complain to a competent data protection authority, including the Information Commissioner’s Office in the United Kingdom (ico.org.uk).
8. Changes and legal review
This notice will be updated following material changes. Privacy requirements differ by country. Operator details, legal bases and provider contracts must receive qualified review before publication.